About Us

Where Plumbing Meets Community

Every neighborhood has a go-to person. Someone you can call when things go wrong, knowing they’ll show up with steady hands and honest advice. For North Dallas, My Local Plumber has proudly become that neighbor. We aren’t just plumbers—we’re community members who live, work, and raise families here. When a water heater fails or a slab leak threatens a home, our mission is simple: to bring peace of mind back to our neighbors through trustworthy service and skilled craftsmanship.

For us, plumbing is about more than pipes and fixtures. It’s about people—helping them feel secure, cared for, and respected.

From One Truck to a Community Legacy

Our founder, with a family legacy in plumbing, spent years working in an industry where too many homeowners felt rushed, misled, or left with hidden fees they didn’t expect. She knew North Dallas deserved better.

So, she set out to build something different—a plumbing company rooted in honesty, where every estimate was transparent, every explanation clear, and every job completed with integrity. The first customers were neighbors and friends, and word quickly spread. Before long, that single truck grew into a recognizable fleet, each vehicle carrying the same promise: dependable plumbing, delivered with care.

Our journey has never been about chasing volume. Instead, it’s been about earning trust one repair at a time—and holding onto it for the long run.

Service That Lasts

Our mission today is the same as it was on day one: to provide reliable plumbing services anchored in fairness, skill, and genuine concern for people. Whether it’s a midnight emergency or a scheduled maintenance check, we approach every call with the same mindset—deliver work that lasts, and do it with integrity.

Looking forward, our vision is to raise the standard for plumbing across North Dallas. We aim to be known not only for fixing problems but also for helping prevent them. Through education, honest advice, and the latest leak detection technology, we see a future where every household has confidence in its plumbing and every neighbor knows who to call for trusted help.

The Principles Behind Every Repair

Our work is guided by five values that shape every decision we make:

Honesty Above All – No hidden fees. No pressure. Just straight talk and dependable work.
Local Commitment – We live here, we work here, and we care deeply about improving life in North Dallas.
Consistency and Care – With many team members serving for years, our customers enjoy dependable quality time after time.
People Over Profits – Relationships matter more than revenue. Our advice always puts your needs first.
Excellence in Every Detail – From the first phone call to the final cleanup, we never cut corners.

These aren’t just words on a wall. They’re promises we hold ourselves accountable to—every day, in every home we enter.

The Faces Behind the Service

A company is only as strong as the people who represent it. At My Local Plumber, our team includes licensed professionals who bring years of technical expertise and, more importantly, a sense of pride in their craft.

But skill alone isn’t what makes our plumbers stand out. It’s the way they listen, explain, and reassure. We don’t just fix leaks—we walk customers through the process in plain English so they feel informed and confident. Customers often greet our plumbers by name, not because of a database, but because of relationships built over years of dependable service.

Our culture is grounded in respect—for our craft, our customers, and each other. That’s why many of our plumbers have stayed with us long-term, carrying forward the neighborly approach that makes our service unique.

More Than Just Plumbing

Serving North Dallas means more than answering service calls. It means giving back, supporting local initiatives, and celebrating the trust our neighbors place in us.

We’re proud to be recognized as a Neighborhood Fave in 2022, 2023, and 2024. These awards aren’t just plaques—they’re proof that our community sees us as more than service providers. They see us as neighbors they can rely on.

We’re also committed to education. Many times, we walk homeowners through a fix over the phone, free of charge, because helping someone avoid stress matters more than sending an invoice. That’s the kind of everyday care that reflects our belief: good businesses strengthen their community, not just their bottom line.

Growing Without Losing Our Roots

As North Dallas continues to grow, so do the needs of its homes and businesses. We’re preparing for the future by expanding our service areas, training our team in advanced leak detection and sustainable plumbing practices, and adopting new technologies that make repairs faster and more precise.

But no matter how much we grow, one thing won’t change: our neighbor-first philosophy. We’ll continue to answer the phone with patience, explain options clearly, and show up when we’re needed most. Growth for us is not about becoming the biggest company in town—it’s about being the most trusted.

A Neighbor You Can Count On

Plumbing may be our profession, but trust is our true trade. Every time a customer opens the door for one of our plumbers, they’re inviting in a neighbor who genuinely cares.

Thank you for making us part of your homes, businesses, and lives. We look forward to serving North Dallas for many years to come—helping families, supporting businesses, and standing by our promise of honest work and lasting service. Call us anytime for free advice. Whether it’s a dripping faucet, a failing water heater, or a late-night emergency, know that My Local Plumber is always here—ready to help, ready to care, and ready to be the neighbor you can trust.